cassiowalks.com Return and Refund Policy
Welcome to cassiowalks.com, your go-to destination for all your Outdoor and Travel needs! We strive to provide you with high-quality products and exceptional customer service. In the unlikely event that you need to return an item, weve got you covered with our straightforward Return and Refund Policy.
Returns Process:
- To initiate a return, please contact us at [email protected] within 30 days of receiving your order.
- Clearly state the reason for the return in your email to help us serve you better.
- Once we approve your return request, we will provide you with further instructions on how to proceed.
Return Conditions:
- Items must be in their original condition, unused, and with all tags attached.
- Please ensure that the item is securely packaged to prevent damage during return shipping.
- Customers are responsible for the return shipping costs unless otherwise agreed upon with our team.
Refund Process:
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- We will notify you via email once your refund has been processed.
- Please note that the original shipping costs are non-refundable.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and indicate your exchange preference in your email to us. We will do our best to accommodate your request based on product availability.
At cassiowalks.com, we value your satisfaction and want to make your shopping experience as seamless as possible. If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us at [email protected]. Thank you for choosing us for your outdoor and travel needs!